k1111 Terms & Conditions — Please Read Before Playing

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "Platform" means the k1111 website accessible at k1111.im, including all games, betting markets, payment services, and related features.
• "Player" or "You" means any individual who accesses, browses, registers on, or uses the k1111 Platform in any capacity.
• "Account" means the registered player account created by a Player on the k1111 Platform.
• "Balance" means the total sum of BDT funds held in a Player's Account at any given time, including both real-money funds and any bonus credits that have not yet been converted to withdrawable cash.
• "Bonus" means any promotional credit, free spins, cashback, or other incentive awarded to a Player by k1111 under the terms of a specific promotional offer.
• "KYC" means Know Your Customer — the identity and document verification process required by k1111 before a Player may process withdrawals or access certain account features.
• "Wagering Requirement" means the number of times a Bonus or deposit amount must be staked before the resulting balance becomes eligible for withdrawal.
• "BDT" means Bangladeshi Taka, the currency of the People's Republic of Bangladesh, denoted by the symbol ৳.
• "Business Day" means any day that is not a Friday, Saturday, or official Bangladesh public holiday.

2 Acceptance of Terms

By accessing the k1111 Platform, registering an Account, making a deposit, placing a wager, or using any feature of the Platform, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with the Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms & Conditions are effective as of 1 January 2026. Your continued use of the k1111 Platform following any amendment to these terms constitutes your acceptance of the amended terms. It is your responsibility to review these Terms & Conditions periodically.

3 Eligibility

To register and maintain an Account on k1111, you must satisfy all of the following eligibility criteria at the time of registration and at all times during which your Account remains active:

• You are at least 21 years of age. k1111 strictly enforces its 21+ age policy and will request documentary proof of age during the KYC verification process.
• You are a natural person (not a corporate entity, trust, or automated system).
• You have the legal capacity to enter into a binding agreement under the laws applicable to your place of residence.
• You are accessing the Platform on your own behalf and not as an agent, proxy, or representative of any third party.
• You do not hold an existing k1111 Account, whether active, suspended, or closed. Each individual may hold only one Account at any time.
• You have not previously been excluded or self-excluded from the k1111 Platform or had an Account permanently closed for a material breach of these Terms & Conditions.

k1111 reserves the right to request proof of eligibility at any time and to suspend or terminate any Account where eligibility cannot be confirmed to the Platform's reasonable satisfaction.

4 Account Registration

To access the full range of k1111 services, including deposits, game play, sports betting, and withdrawal of winnings, you must register a Player Account. Registration is free of charge.

4.1 Registration Requirements

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile phone number. You must not use fictitious names, aliases, or the personal information of any third party when registering.

4.2 KYC Verification

Before processing any withdrawal request, k1111 requires all Players to complete the KYC verification process. This involves submitting a government-issued photographic identification document (such as a National Identity Card or passport) and, where required, proof of address and proof of payment method. k1111 may request additional documentation at its reasonable discretion.

4.3 Accuracy of Information

You are responsible for ensuring that all Account information remains accurate and up to date at all times. If your contact details, address, or payment method information changes, you must update your Account promptly. k1111 is not liable for any delays, losses, or failed transactions arising from inaccurate Account information.

4.4 Single Account Policy

Each individual may hold only one registered Account on k1111. Where k1111 identifies multiple accounts belonging to the same individual — whether through matching personal details, device fingerprinting, payment method overlap, or other means — all duplicate accounts will be suspended and any balances therein may be forfeited pending investigation.

5 Account Security

You are solely responsible for maintaining the confidentiality of your k1111 login credentials, including your username and password. You must not share your Account credentials with any third party, permit any third party to access your Account, or use the credentials of any other person to access k1111.

k1111 strongly recommends that all Players enable two-factor authentication (2FA) on their Account. This additional layer of security requires a secondary verification step — via SMS or an authenticator application — each time your Account is accessed from an unrecognised device.

If you suspect that your Account has been accessed without authorisation, or that your credentials have been compromised, you must notify k1111 immediately by contacting [email protected]. k1111 is not liable for losses arising from unauthorised access to an Account where the Player failed to safeguard their login credentials with reasonable care.

All communications from k1111 to Players are sent via the email address registered on the Account. k1111 will never ask you to disclose your password via email, live chat, or any other channel.

6 Deposits & Withdrawals

6.1 Accepted Payment Methods

k1111 accepts deposits and processes withdrawals in BDT via the following payment channels: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and supported bank transfer channels including City Bank and Dutch-Bangla Bank. All transaction amounts are denominated in BDT. k1111 does not charge Players for standard deposit or withdrawal transactions; however, your payment provider may apply its own fees independently of k1111.

6.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳500. Maximum deposit limits per transaction and per day are displayed within your Account dashboard and may vary by payment method. Minimum withdrawal amounts and applicable daily limits are also displayed in the Account withdrawal section and are subject to change with reasonable notice.

6.3 Withdrawal Processing

Withdrawal requests are processed subject to completion of KYC verification. Withdrawals to bKash and Nagad are typically processed within one to six hours of approval during business hours. Bank transfer withdrawals may take one to three Business Days. k1111 reserves the right to conduct additional security checks before processing any withdrawal request, which may extend processing times.

6.4 Withdrawal of Bonus Funds

Funds derived from Bonus credits are not withdrawable until the applicable Wagering Requirements have been satisfied in full. Attempting to withdraw bonus-derived funds before meeting wagering conditions will result in the forfeiture of the bonus amount. Real-money deposits that have not been subject to a bonus offer are withdrawable at any time subject to KYC verification and standard processing procedures.

7 Bonuses & Promotions

k1111 offers a range of promotional offers to both new and existing Players from time to time. All bonuses and promotional credits are subject to the general terms set out in this Section 7 and any specific terms attached to the individual promotion.

7.1 Wagering Requirements

All bonuses are subject to Wagering Requirements before the resulting balance becomes eligible for withdrawal. The specific wagering multiplier applicable to each bonus is stated in the promotion's individual terms. Wagering Requirements must be completed within the validity period of the bonus; any uncompleted wagering will result in the bonus and any winnings derived from it being forfeited upon expiry.

7.2 Bonus Validity

Each bonus has a defined validity period, stated in the individual promotion terms. Bonuses not claimed or wagering requirements not completed within the validity period will expire automatically. Expired bonuses cannot be reinstated under any circumstances.

7.3 Eligible Games

Not all games on the k1111 Platform contribute equally — or at all — to Wagering Requirements. The contribution rate for each game category is specified in the relevant promotion terms. Live dealer games and table games typically contribute at a lower rate than video slots. Sports betting wagers may be eligible for specific sports promotions only.

7.4 Abuse of Promotions

k1111 reserves the right to withhold, withdraw, or void any bonus where there is reasonable evidence that a Player has engaged in bonus abuse, including but not limited to: using multiple accounts to claim the same offer, placing hedged or low-risk wagers solely to meet wagering requirements, or coordinating with other players to exploit promotional terms. k1111's determination of bonus abuse is final.

7.5 Modification of Promotions

k1111 reserves the right to amend, suspend, or discontinue any promotional offer at any time with reasonable prior notice where practicable. Changes to ongoing promotions will not affect bonuses already credited to a Player's Account prior to the amendment date.

8 Game Rules & Conduct

All games available on the k1111 Platform — including live dealer casino games, video slots, table games, and crash games — are governed by the individual game rules provided by the respective game provider, together with these Terms & Conditions. In the event of any conflict between individual game rules and these Terms & Conditions, these Terms & Conditions shall prevail.

8.1 Random Number Generation

All non-live casino games on k1111 use certified Random Number Generation (RNG) technology supplied and audited by the respective game providers. RNG certification ensures that game outcomes are statistically random and not subject to manipulation by k1111 or any third party.

8.2 Malfunctions

In the event of a technical malfunction, system error, or connectivity failure during a game session, the Platform will void the affected game round and return the wagered amount to the Player's Account Balance. k1111 is not liable for losses arising from internet connectivity issues on the Player's side, device failures, or browser incompatibilities.

8.3 Disputed Results

If a Player disputes the outcome of a game round, they must contact k1111 support at [email protected] within 72 hours of the disputed round, providing the game name, round ID (where available), date, time, and a description of the issue. k1111 will investigate all disputes in good faith and provide a written response within five Business Days.

9 Sports Betting

k1111 offers sports betting markets on cricket (including BPL, IPL T20, ICC tournaments, and Bangladesh Tigers international fixtures), football, kabaddi, and other sports. Sports betting on k1111 is governed by these Terms & Conditions together with the specific sports betting rules applicable to each event type.

9.1 Bet Acceptance

All bets are accepted at the odds displayed at the time of bet placement. k1111 reserves the right to refuse or limit any bet at its reasonable discretion, including where there is evidence of unusual betting patterns, potential match manipulation, or technical pricing errors. Bets placed at clearly erroneous odds will be voided and the stake returned to the Player.

9.2 In-Play Betting

In-play (live) betting markets are subject to rapid odds changes reflecting real-time match conditions. k1111 cannot guarantee the availability of in-play markets for any specific event and reserves the right to suspend in-play betting at any time during a match where the integrity of the market cannot be maintained.

9.3 Event Cancellations and Postponements

If a sporting event is cancelled, abandoned, or postponed beyond 72 hours of the original scheduled start time, all pre-match bets will be voided and stakes returned to Players' Accounts within two Business Days. In-play bets placed before an event is suspended or abandoned will be settled in accordance with the applicable sport-specific rules.

9.4 Payout Limits

Maximum payout limits per bet and per event apply on k1111 sports betting markets. These limits are displayed within the betting interface and may be adjusted periodically. k1111 is not obliged to pay out amounts exceeding the stated maximum payout limits regardless of the odds at which a bet was accepted.

10 Responsible Gaming

k1111 is committed to promoting responsible gaming and providing Players with the tools and information needed to maintain control of their gambling activity. k1111 enforces a strict minimum age of 21 years and requires all Players to complete KYC verification to confirm their identity and age before any withdrawal is processed.

Players may access the following responsible gaming tools directly from their Account dashboard at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control gambling expenditure.
• Session Time Reminders: Receive notifications after a defined period of continuous gameplay.
• Loss Limits: Set a maximum loss threshold per defined period after which further gameplay is suspended until the period resets.
• Self-Exclusion: Temporarily or permanently exclude yourself from the k1111 Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the elected exclusion period.
• Reality Checks: Receive periodic on-screen prompts displaying the duration of your current session and your net result for that session.

If you believe your gambling is becoming problematic, we strongly encourage you to use these tools or contact our support team at [email protected]. For further assistance, you may also speak with a qualified counsellor or seek support from a responsible gaming organisation appropriate to your region.

11 Prohibited Conduct

The following conduct is strictly prohibited on the k1111 Platform. Engaging in any prohibited activity constitutes a material breach of these Terms & Conditions and may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities where appropriate:

• Registering or attempting to register more than one Account, regardless of the identity or credentials used.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using or attempting to use software, bots, algorithms, scripts, or automated systems to interact with k1111 games or betting markets.
• Exploiting software bugs, errors, or loopholes in games or the Platform; any winnings derived from such exploitation will be forfeited.
• Collusion with other Players or third parties to manipulate game outcomes or exploit promotional terms.
• Using the k1111 Platform to launder money or engage in any other fraudulent or unlawful financial activity.
• Attempting to reverse transactions already processed, or initiating chargebacks through payment providers without first exhausting k1111's dispute resolution process.
• Accessing another Player's Account without their knowledge and explicit consent.
• Engaging in abusive, threatening, or harassing behaviour toward k1111 staff, support agents, or other Players via any communication channel.

12 Account Suspension & Closure

k1111 reserves the right to suspend, restrict, or permanently close any Player Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or use of stolen payment credentials.
• Receipt of a chargeback or payment dispute that has not been resolved through k1111's internal dispute process.
• Court order, regulatory direction, or instruction from a law enforcement agency.
• Player-initiated self-exclusion request.

Where an Account is closed due to a Player's breach of these Terms & Conditions, k1111 may forfeit any Account Balance, including real-money funds, at its reasonable discretion depending on the nature and severity of the breach. Where an Account is closed for administrative reasons unrelated to Player misconduct, any verified real-money balance will be returned to the Player via their registered payment method within a reasonable timeframe.

Players who wish to voluntarily close their Account in good standing may do so by contacting k1111 support at [email protected]. Account closure requests will be processed within five Business Days. Any remaining Account Balance will be returned to the Player's verified payment method after all applicable withdrawal checks have been completed.

13 Intellectual Property

All content on the k1111 Platform — including but not limited to the website design, layout, graphics, logos, game interfaces, text, software code, and promotional materials — is the intellectual property of k1111 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the k1111 Platform for your personal, non-commercial gaming activity only. This licence does not permit you to:

• Copy, reproduce, distribute, republish, or commercially exploit any content from the k1111 Platform without prior written consent.
• Reverse engineer, decompile, or disassemble any software or technology forming part of the k1111 Platform.
• Use the k1111 name, logo, or branding in any manner that suggests affiliation with or endorsement by k1111 without express written permission.
• Frame or link to the k1111 Platform in a manner that misrepresents its origin or misleads users.

Game content provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other providers is subject to those providers' respective intellectual property rights. k1111 makes no claim to ownership of third-party game content.

14 Limitation of Liability

To the fullest extent permitted by applicable law, k1111 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the k1111 Platform, including but not limited to loss of winnings, loss of data, or loss of business opportunity, even if k1111 has been advised of the possibility of such damages.

k1111's total aggregate liability to any individual Player in respect of any claim or series of related claims arising under or in connection with these Terms & Conditions shall not exceed the total amount deposited by that Player into their k1111 Account in the 30-day period immediately preceding the event giving rise to the claim.

k1111 provides the Platform on an "as available" basis and does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Players access and use the Platform at their own risk. k1111 is not liable for any losses arising from scheduled or unscheduled maintenance, server outages, or third-party payment system failures beyond k1111's reasonable control.

15 Amendments to These Terms

k1111 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, k1111 will provide Players with at least seven (7) days' prior notice via email to the registered Account address and/or by displaying a prominent notice on the k1111 Platform.

Minor amendments — including corrections of typographical errors, clarifications that do not affect Player rights, or updates required by applicable law — may take effect immediately without prior notice. The date of the most recent amendment is displayed at the top of this document as the "Last Updated" date.

Your continued use of the k1111 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must cease using the Platform and may request Account closure in accordance with Section 12.

16 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. k1111 operates as an online platform providing gaming and sports betting services accessible to players in Bangladesh.

In the event of any dispute between a Player and k1111, the Player must first contact k1111's customer support team at [email protected] to seek an informal resolution. k1111 will endeavour to resolve all disputes within ten (10) Business Days of receiving written notice of the dispute.

If a dispute cannot be resolved informally within the stated timeframe, either party may escalate the matter through the applicable dispute resolution mechanisms. k1111's decision on all matters relating to game outcomes, bonus eligibility, and account management is final, provided it has been reached in good faith and in accordance with these Terms & Conditions.

Nothing in this Section limits any statutory rights you may hold as a consumer under applicable Bangladeshi law.

17 Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, your Account, or any aspect of the k1111 Platform, please contact our support team using the details below. Our support team is available 24 hours a day, seven days a week, including Bangladesh public holidays.

• Email: [email protected]
• Support Hours: 24/7, including all Bangladesh public holidays
• Response Time: Most queries resolved within one business day; formal dispute responses within five Business Days
• Responsible Gaming Requests: Self-exclusion and limit requests are treated as priority and processed within 24 hours

For responsible gaming support and self-exclusion requests, please include "Responsible Gaming Request" in the subject line of your email to ensure your request is directed to the appropriate team immediately.